AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |
Back to Blog
Barcelona wine bar boston8/28/2023 ![]() ![]() ![]() ![]() Thank you so much for offering me this unique insight. Please be assured that your review is the subject of discussion between my managers and door hosts. The response outlined in your review is far below my standards and the be frank, quite alarming. Thank you for the accolades on music and atmosphere, but I cannot bear to know that we did not handle your experience at the door properly. It is my aim to provide the best table time allows for, and provide a fun atmosphere for you in the event we are running late. Unfortunately, from time to time, we run longer times than quoted, or beyond reservation times. We always try to stay neighborhood friendly and allow for reservations, as well as be able to walk in off the cuff and still get a table. Thank so much for taking the time to review us! I rely on crucial feedback and it is reviews like yours that really allow me to make us better. While I'd probably give it another try, taken as a whole, if you're looking for tapas, I think Tapeo (on Newbury) is probably better (comparable and maybe slightly better food, better service, although more quiet and not quite as good of an atmosphere). The atmosphere is also great (loud, but in a good way). The hostess was rude and generally unapologetic about the delay (when we asked for a status update he smugly replied "the same as the last time you checked" - even though it was the first time we had asked.) When we finally got a table, we found the food to be pretty good and the remainder of the staff was friendly/helpful. Despite the reservation, we had to wait about 20 minutes for a table (it's unclear to me why they bother to take reservations if they don't honor them). We made a reservation at Barcelona after trying to go several times without one and finding there was a significant wait (as I understand it, they allow reservations for a portion of the restaurant and leave the rest open for walk-ins). ![]()
0 Comments
Read More
Leave a Reply. |